In the disguise of Warranty Sleepwell Mattress are looting the customer by asking to pay hefty amount for replacement even though their products carry a Warranty of 7 years and some of the products for even 10 years.
They are totally misleading the customers by publishing warranty of the product as 7years and 10 years, whereas in reality the same is not existing.
Hopefully Sleepwell customer support will get up from their sleep and provide the replacement of the product which is within warranty. After due verification their customer support team conveyed that the product replacement will be done. However when received the call they are attaching stings to the warranty by saying only partial amount will be done as settlement.
Indirectly they are only boosting their sales by providing partial amount of warranty and asking the customer to pay the hefty differential amount.
Purchased the Sleepwell mattress and box spring in September 2021.
Defect in mattress cited in November 2021.
Submitted Warranty Claim in November 2021 with required photos showing the defect.
As of today, 12 weeks later, no disposition or response received!
Very poor Customer Support!!
Back pain continues!!!
BUYER BEWARE!!!!
Brilliant bed my husband just loves it, can't get him out...
Brilliant bed my husband just loves it, can't get him out of it.
Best bed we ever bought. Great service and has kept in touch about how its going. Would recommend this bed to everyone. Very quick delivery and the delivery guys put it all together and we didn't have to lift a finger. Made sure it was put together and worked perfectly before they left.
Thanks again Barry.
