Sleep Works
Mattress Ratings & Reviews

Sleep Works logo
82/100
Very Good
Back Support
78
Pressure Relief
72
Sleep Quality
78
Stays "Cool"
84
Value
N/A
Warranty Service
N/A
Average Lifespan
N/A

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Back Support
78
Pressure Relief
72
Sleep Quality
78
Stays "Cool"
84
Value
N/A
Warranty Service
N/A
Average Lifespan
N/A

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20 total ratings, 3 with reviews
Female
MitchSan Jose, CA
Review left on Dec 29, 2023

Worst mattress I've owned

Worst mattress ever. The Alpine HDM mattress seemed comfortable when laying on it in the showroom. After returning twice and researching the components, comparing with other mattresses, all seemed promising and decent for the environment. After purchase, it took over a month for the bed to arrive (tail end of the pandemic) and it was the wrong firmness. These mattresses unzip to reveal the different layers, including, for this mattress, a bottom layer of small coils. After another month passed, they simply opened the bed and swapped out a layer of foam, that was it. No improvement. And because it's a short warranty and it took a lot of time for things to arrive, by the time I realized that the mattress was not going to improve (even with two of us sleeping on it occasionally, which we hoped would help it settle in), it was out of warranty. These mattresses supposedly don't require a box spring, which we were looking for, but definitely feels like it needs one, though not sure even that would improve it. Terrible support, whether for a single petite person, or with the addition of a tall, heavier person. Absolutely avoid. We purchased a Purple bed for our son, and he loves it. But I'm going back to a more traditional mattress ~ those have held up for years and have provided more consistent support. Hoped to find something more eco and allergy-friendly, which these mattresses supposedly are, but this was definitely not the answer. A waste of a lot of money ($2,000 with delivery and other fees) and the cause of neck and back pain/problems that mysteriously disappear when sleeping on different mattresses while traveling.
This review is for Sleep Works
Owned for: 3 years
Condition: Slightly worn

55 - 64 years old

Female

Side Sleeper

100-150 lbs

Prefers Medium Feel

Allergies

Official Response
Hi, That sounds terrible–definitely not our goal. Sorry to hear that your experience with our mattress (and service?) wasn't so good. It sounds like you did a firmness adjustment, but I'm not sure if we talked after that. For the record, we have a 100 day exchange/return window, which would be extended by any wait times incurred. We also have a much longer warranty that would cover defects, etc... We are also still happy to help you figure it out, regardless of what's going on. If you are interested, give me a call (Steven) at the store number, and I would be happy to help you troubleshoot. We look forward to helping you figure it out!
0
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Female
JessieSanta Rosa, CA
Review left on Nov 21, 2019

Most Comfortable Bed I have Ever Had!

This European Sleepworks Mattress has made sleeping a much better experience than it had been after sleeping on a Tempurpedic Mattress for the last 15 years. I I wake feeling rested, with no pains in my neck or back. I also have two fo their pillows which are supportive and allow my neck and head to rest naturally with now stressful tension. My purchase experience was amazing. They staff explains the scientific about sleep and bed manufacturing so that you can understand how and why they make their mattresses the way they do. I am also a hot sleeper. This mattress has tempered my struggles with that by reducing the humidity my body feels while sleeping because the mattress breaths. I highly recommend this mattress company to anyone looking for great sleep!
This review is for Sleep Works
Condition: Like new

45 - 54 years old

Female

Back Sleeper

100-150 lbs

Prefers Medium Feel

Allergies, Back Pain, Neck Pain, Sleeping Hot

0
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Male
ToddSan Rafael, CA
Review left on Sep 3, 2019

This mattress has been key in my recovery from back pain

Getting a King mattress so that my wife and I could have split softness levels was so smart i regret not doing it sooner. I sleep on my side and as an electrician my back could be painful or tender often. I sleep better now and feel more rested. I used to avoid going to my bed if my back was out of alignment because i would often wake up in pain, now I go to bed if I'm sore and have some expectation that I will wake up having recovered.
This review is for Sleep Works
Owned for: 3 years
Condition: Slightly worn

45 - 54 years old

Male

Side Sleeper

200-250 lbs

Prefers Softer Feel

Allergies, Arthritis, Back Pain, Neck Pain, Sleeping Hot

0
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Female
AnneMenlo Park, CA
Review left on Feb 17, 2024

Ratings from this sleeper:

Back Support
5/ 5
Pressure Relief
5/ 5
Sleep Quality
5/ 5
Stays "Cool"
5/ 5
Value
N/A
Warranty Service
N/A
This review is for Sleep Works
Owned for: 10 years
Condition: Slightly worn

55 - 64 years old

Female

Back Sleeper

100-150 lbs

Prefers Softer Feel

Arthritis, Osteoporosis

0

Female
VSan Francisco, CA
Review left on Dec 31, 2020

Ratings from this sleeper:

Back Support
5/ 5
Pressure Relief
4/ 5
Sleep Quality
5/ 5
Stays "Cool"
5/ 5
Value
N/A
Warranty Service
N/A
This review is for Sleep Works
Owned for: 20 years
Condition: Slightly worn

45 - 54 years old

Female

Side Sleeper

100-150 lbs

Prefers Harder Feel

0

Male
Review left on Sep 8, 2020

Ratings from this sleeper:

Back Support
5/ 5
Pressure Relief
5/ 5
Sleep Quality
5/ 5
Stays "Cool"
4/ 5
Value
5/ 5
Warranty Service
5/ 5
Softness Level
Too HardPerfectToo Soft
This review is for Sleep Works
Owned for: 10 years
Condition: Like new

55 - 64 years old

Male

Side Sleeper

200-250 lbs

Prefers Medium Feel

Sleep Apnea

0

Female
TYOakland, CA
Review left on Dec 28, 2019

Ratings from this sleeper:

Back Support
3/ 5
Pressure Relief
2/ 5
Sleep Quality
3/ 5
Stays "Cool"
N/A
Value
N/A
Warranty Service
N/A
This review is for Sleep Works
Owned for: More than a year
Condition: Slightly worn

55 - 64 years old

Female

Side Sleeper

150-200 lbs

Prefers Medium Feel

Acid Reflux, Arthritis, Back Pain, Hip Pain, Sleeping Hot

0

Male
Review left on Sep 7, 2018

Ratings from this sleeper:

Back Support
5/ 5
Pressure Relief
4/ 5
Sleep Quality
5/ 5
Stays "Cool"
5/ 5
Value
5/ 5
Warranty Service
5/ 5
Softness Level
Too HardPerfectToo Soft
This review is for Sleep Works
Owned for: 8 years
Condition: Like new

45 - 54 years old

Male

Side Sleeper

200-250 lbs

Prefers Softer Feel

Acid Reflux, Arthritis, Hip Pain

0

Male
Review left on Aug 18, 2018

Ratings from this sleeper:

Back Support
5/ 5
Pressure Relief
4/ 5
Sleep Quality
5/ 5
Stays "Cool"
5/ 5
Value
5/ 5
Warranty Service
5/ 5
Softness Level
Too HardPerfectToo Soft
This review is for Sleep Works
Owned for: 7 years
Condition: Slightly worn

45 - 54 years old

Male

Side Sleeper

200-250 lbs

Prefers Softer Feel

Arthritis, Hip Pain

0

Female
Robin HAlamo, CA
Review left on Nov 21, 2016

Ratings from this sleeper:

Back Support
4/ 5
Pressure Relief
5/ 5
Sleep Quality
5/ 5
Stays "Cool"
N/A
Value
N/A
Warranty Service
N/A
This review is for Sleep Works
Owned for: More than a year
Condition: Completely worn

45 - 54 years old

Female

Stomach Sleeper

100-150 lbs

Prefers Medium Feel

Acid Reflux, Back Pain

0

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Sleep Works Mattress Reviews | GoodBed