Diamond Mattress
Mattress Ratings & Reviews

Hi Rachel, We are truly sorry to hear about your experience with our mattress, and we sincerely apologize for any inconvenience this has caused. We take customer feedback seriously, and we value your input as it helps us continuously improve our products and services. It's disheartening to hear that your mattress has shown signs of sagging sooner than expected. We'd like to provide some information regarding our warranty policy and the issue you've encountered. Our warranty terms are in place to ensure that our customers receive a high-quality product that meets their expectations. We acknowledge that a 1 1/2" sag without pressure is considered a significant defect, and our warranty aims to address substantial issues that impact the mattress's integrity and your comfort. Regarding your specific concern of a 3/4" sag without any pressure, we understand that this may be less than the threshold defined in the warranty. However, we want to assist you in finding a resolution to your problem. It's essential for us to ensure that you are satisfied with your purchase. Please contact our customer service department, and we will work with you to assess the issue with your mattress and explore potential solutions. We genuinely care about your well-being and want to make this right for you. Once again, we apologize for any inconvenience you've experienced, and we look forward to the opportunity to address your concerns and restore your confidence in our products.

Follow-up: "After a second review from the Warranty Department, Diamond Mattress accepted my claim as valid and replaced my mattress. I am very satisfied with the customer service I've received from Diamond Mattress." - Connie