In order to fix the mattress they would need it sent in and it would take 3 to 4 weeks to repair well obviously she threw the old mattress out as she replaced it with a new one for it to fail. Someone who lives on a fixed income.
If you are looking for a bed that sags within a month or two of owning it. If you want to wake with shoulder , neck, and lower back issues from sagging. Then this just might be the bed for you. Every other company warrants sagging. Not this one they say sagging is normal and the support is still there. If you sleep on your back and like sleeping like a banana this bed is for you.
