I am in the process of returning the mattress not because of the quality of the mattress but because of back problems that require a firmer surface. My experience with the company has been fantastic. They have lived up to every promise they made and I strongly recommend them if you are comfortable sleeping on a softer or medium firm mattress. They tried their best to satisfy me sending a team to turn over the mattress to the firmer side (the mattress is extremely heavy) but unfortunately it was still too soft for my medical condition. If they produced a "firm" mattress I would buy it in a heartbeat. Marty Glasser New City, New York 10956
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