My bed has body imprints where we lay

I thought the extra padding on top of the bed would hold up but it has left body imprints (indentations) where we lay. We are now waking up with backaches and neck pain. I don't know the procedures and process to get someone out to review it for warranty purposes.

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Cons:
  • Overall Support
  • Surface Integrity
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Ratings from this Sleeper

Back Support

User rated this bed:
Fair Back Support

Pressure Relief

User rated this bed:
Fair Pressure Relief

Sleep Quality

User rated this bed:
Much better Sleep
Previous mattress was:
Innerspring / Traditional

Stays "Cool"

User rated this bed:
Good "Coolness"

Value

User rated this bed:
Fair Value
Price paid (approximate):
$600

Warranty Service

User rated this bed:
Not Rated

Softness Level

User rated this bed:
Just right