One month after purchase I contacted Symbol because my mattress was sunken and it clearly states on their website that sinking is covered but they denied my claim bc they said it had to be sunken by 2.5 inches or more. This has been the most uncomfortable breed I’ve ever owned and I paid 1k for a full size so I should be able to expect quality. After two years my bed sinks so badly that it completely covers my hips so I contacted them again and they just tried to convince me that sinkage is normal for mattresses and they denied my claim again. Symbol is a dishonest company that you should not trust.
Brad SOrange Park, FL
Symbol it’s very dishonest about their warranty
Cons:
- Surface Integrity
- Transparency
- Overall Value
- Warranty Claims
Ratings from this Sleeper
Back Support
Very PoorBack Support
Always have back aches or stiffness related to this mattress
Pressure Relief
Very PoorPressure Relief
Constant pressure point soreness or loss of circulation
Sleep Quality
Much worseSleep
Sleep much less soundly or consistently since owning this mattress.
Stays "Cool"
Very Poor"Coolness"
Always sleep hot due to this mattress
Value
Very poorValue
Not at all worth the money -- a rip off
Warranty Service
Very poorWarranty Service
Not at all satisfied with the manufacturer's response to my warranty claim or other problems
Softness Level
Too HardPerfectToo Soft