The manufacturer of this bed is horrible & will make up & find any excuse not to uphold their warranty. My whole one side is blown out & sagging/dipping. Contacted symbol they found a reason not to replace this one even tho it's clearly a manufacturing problem. I've had this bed less then 3yrs.
Cons:
- Customer Service
- Edge Support
- Product Quality
- Surface Integrity
Ratings from this Sleeper
Back Support
Very PoorBack Support
Always have back aches or stiffness related to this mattress
Pressure Relief
Very PoorPressure Relief
Constant pressure point soreness or loss of circulation
Sleep Quality
Slightly worseSleep
Sleep slightly less soundly or consistently since owning this mattress.
Stays "Cool"
Very Poor"Coolness"
Always sleep hot due to this mattress
Value
PoorValue
Poor value for the money
Warranty Service
Very poorWarranty Service
Not at all satisfied with the manufacturer's response to my warranty claim or other problems
Softness Level
Too HardPerfectToo Soft
Comments (1)
Official Response
Hi Cheryl, we are very sorry to hear about your experience with your mattress! After looking through our warranty records we could not find any such claim that matches the information you provided. If you submit a claim at the link below, we'd be happy to review your case. Thanks! https://www.symbolmattress.com/warranty