This is the most awful mattress I have EVER slept on. After only six months it is starting to sag. The company will not offer a refund, or discount. They also will not cover it under any warranty because the sag has to be two inches deep. Of course, by the time the mattress has that large of a dip in it, the warranty will be expired. To make things even worse, the customer service at symbol mattress is horrific. I was told that I would receive a phone call the day I contacted the company, but I was not contacted until FIVE days later. This company sells poor quality products, and offers even worse customer service. I feel absolutely robbed. I wish I could give this zero stars.
Anna MBloomington, IL
DO NOT BUY
Cons:
- Customer Service
- Overall Durability
- Long-Term Comfort
- Product Quality
Ratings from this Sleeper
Back Support
PoorBack Support
Often have back aches or stiffness related to this mattress
Pressure Relief
PoorPressure Relief
Frequent pressure point soreness or loss of circulation
Sleep Quality
Not Rated
Stays "Cool"
Don't know"Coolness"
Don't know or not sure
Value
Not Rated
Warranty Service
Not Rated
Softness Level
Too HardPerfectToo Soft