We purchased this mattress and slept on it for approx. 3 months. It is sagging, pockets on each side and edges depressed so you could roll right out of the bed. We are not overweight. Turned weekly as directed. What a piece of junk. Went through the warranty process and symbol agreed to replace in kind. Well the nearest dealer (where we purchased it, went out of buisness) was 2 1/2 hours away from our home. We would have to go and pick it up. We leave in a metropolitan area and there was not 1 dealer that carried the brand. Wish I had read the reviews prior to purchasing. So we just threw away $1200 as we are not going to drive 2 1/2 hours to pick up another that will most likely have the same thing happen to it. DO NOT BUY A SYMBOL MATTRESS.
Cons:
- Overall Support
- Surface Integrity
Ratings from this Sleeper
Back Support
Not Rated
Pressure Relief
Not Rated
Sleep Quality
Much worseSleep
Sleep much less soundly or consistently since owning this mattress.
Stays "Cool"
Not Rated
Value
Very poorValue
Not at all worth the money -- a rip off
Warranty Service
Not Rated
Softness Level
Too HardPerfectToo Soft
Comments (1)
Official Response
Hi Carol, I would like to thank you again for your feedback and have a chance to apologize for your experience with your Symbol Mattress. We hope that although you may have strong feelings because of your experience, that our recent actions have helped regain some faith in our company. We believe that nobody should have to suffer the consequences of a bad nights sleep due to rare manufacturer defects, and we want you to know that we are dedicated to making things right. We welcome your feedback again after you've had a chance to test your replacement mattress. Kind Regards,