Bought new Stewart & Hamilton Perfect Care 4000 series Queen mattress May of 2013. Had to have the mattress replaced a year later, due to sags and sides giving out. Just had it replaced again for same reason just a little over a year later. We are not huge people, nor do we sit on the sides. It was initially very comfortable but does not last. The 10 year warranty is honored with pictures. The store where we purchased has wonderful staff & no attitudes.
Gregg PCape Coral, FL
Comfort gives way quickly- Good warranty resolution
Pros:
- Appearance
- Firm Comfort
Cons:
- Center Support
- Overall Comfort
- Overall Durability
- Edge Support
- Flip-Ability
- Long-Term Comfort
- Long-Term Support
- Motion Isolation
- Product Quality
- Overall Support
- Surface Integrity
- Overall Value
Ratings from this Sleeper
Back Support
PoorBack Support
Often have back aches or stiffness related to this mattress
Pressure Relief
GoodPressure Relief
Infrequent pressure point soreness or loss of circulation
Sleep Quality
Much worseSleep
Sleep much less soundly or consistently since owning this mattress.
Stays "Cool"
Excellent"Coolness"
Never sleep hot due to this mattress
Value
Not Rated
Warranty Service
Not Rated
Softness Level
Too HardPerfectToo Soft
Comments (1)
Hi Gregg - We sincerely apologize for any trouble you have had with your mattress and understand your frustration. If you need additional help with this mattress, please contact management of the store you purchased from directly so they can help file a claim.