We got our bed on Feb.14, 2015, at American freight in Rome ga. We were assured the bed was " guaranteed for 10 years".We had slept on it less than 2 WEEKS before I began to notice the sag on each side where my partner and I had slept. I called them, and was told immediately we could not return it because the PLASTIC HAD BEEN REMOVED!!! What????? Who sleeps with the PLASTIC on the mattress??? Not a fan of getting screwed around!! We have been to the magistrates office and are now going to court ... yay!!! We just wanted our money back. Not trying to MAKE money off them! Just wanted a good bed!!! If you're shopping, DON'T GO TO AMERICAN FREIGHT!
Wayne TResaca, GA
It's worse than the 8 year old one we were sleeping on!
Cons:
- Overall Comfort
- Overall Durability
- Edge Support
- Motion Isolation
- Natural Materials
- Overall Support
- Surface Integrity
- Overall Value
Ratings from this Sleeper
Back Support
PoorBack Support
Often have back aches or stiffness related to this mattress
Pressure Relief
PoorPressure Relief
Frequent pressure point soreness or loss of circulation
Sleep Quality
Much worseSleep
Sleep much less soundly or consistently since owning this mattress.
Stays "Cool"
Not Rated
Value
Not Rated
Warranty Service
Not Rated
Comments (2)
Hi Wayne - We apologize for the trouble you're having. Will you please email us at customerservice [at] americanfreight [dot] us with the details of your purchase including the full name and contact information on file with your account so we can see how we can help?
I purchased a firm bed on 08/13/16 two weeks after it start to sagging in middle. I sent email with pictures two weeks ago and I am still waiting for a reply!