I have had the displeasure of owning two different Spring Air mattresses. The first one was turned into my local furniture store for warranty after only a year and 3 months with 5+ inch divots. I'm not a large person at 6'4" 200lbs. There is no excuse for this poor quality on two separate mattresses. My retail furniture shop stopped carrying them from what I can only assume is liability and the fact they are more hassle than they are worth. So now Spring Air expects me to load up the mattress in a truck and drive 7 hours just so they can repair/replace it. They don't really stand by their warranty.
BrianColonial Heights, VA
Warning! Do not buy!!
Pros:
User also said: Nothing, absolutely nothing. It started sagging one week in.Cons:
User also said: Mattress leaving very large body impressions. Warranty service is a joke.- Surface Integrity
- Warranty Claims
Ratings from this Sleeper
Back Support
Very PoorBack Support
Always have back aches or stiffness related to this mattress
Pressure Relief
ExcellentPressure Relief
No pressure point soreness or loss of circulation
Sleep Quality
Much worseSleep
Sleep much less soundly or consistently since owning this mattress.
Stays "Cool"
Very Poor"Coolness"
Always sleep hot due to this mattress
Value
Very poorValue
Not at all worth the money -- a rip off
Warranty Service
Very poorWarranty Service
Not at all satisfied with the manufacturer's response to my warranty claim or other problems
Softness Level
Too HardPerfectToo Soft
Comments (1)
Official Response
Hi Brian, We apologize for the issues you have experienced with your mattress. Please call one of our customer service specialists at 877-312-9959. They will be happy to assist you with the warranty process. Thank you!