The mattress started out great but after approximately 6 months two wallowed out impressions on either side developed with a huge hump in the middle that I often have to turn sideways to sleep on in order to try to find some relief for my back and hips. One of the selling points that convinced us to buy this mattress was the 15 year warranty. We've called the distributor out more than once to file a warranty claim. They come out with a big stick to lay across the bed and say that Southerland will not honor the warranty unless the bed is sagging more than one inch without any weight on it. I guarantee that I will NEVER purchase another product from this company. 15 year warranty my ass! This product absolutely sucks! I did not have back problems until purchasing this torture device. Extremely unhappy with this product and the company that sells it.
Pros:
User also said: NOTHINGCons:
- Surface Integrity
- Warranty Claims
Ratings from this Sleeper
Back Support
Very PoorBack Support
Always have back aches or stiffness related to this mattress
Pressure Relief
PoorPressure Relief
Frequent pressure point soreness or loss of circulation
Sleep Quality
Much worseSleep
Sleep much less soundly or consistently since owning this mattress.
Stays "Cool"
Poor"Coolness"
Often sleep hot due to this mattress
Value
Very poorValue
Not at all worth the money -- a rip off
Warranty Service
Very poorWarranty Service
Not at all satisfied with the manufacturer's response to my warranty claim or other problems
Softness Level
Too HardPerfectToo Soft