This mattress started sagging two weeks after purchase, both sleeping sides of the bed had deep troughs in it causing both my husband and I back pain and lack of sleep. I took it back to the furniture store where I purchased it from after 2 months, to be treated with the worst customer service ever. They inspected the mattress without taking off the plastic I wrapped in, stating they found nothing wrong with it. Poor quality, horrible comfort, and warranty. Save your money and keep looking.
StaceyEly, NV
Worst mattress I have ever purchased.
Pros:
- Edge Support
Cons:
- Overall Comfort
- Customer Service
- Overall Durability
- Issue Resolution
- Motion Isolation
- Natural Materials
- Professionalism
- Retailer Service
- Return Policy
- Overall Support
- Surface Integrity
- Overall Value
- Warranty Terms
Ratings from this Sleeper
Back Support
PoorBack Support
Often have back aches or stiffness related to this mattress
Pressure Relief
PoorPressure Relief
Frequent pressure point soreness or loss of circulation
Sleep Quality
Much worseSleep
Sleep much less soundly or consistently since owning this mattress.
Stays "Cool"
Don't know"Coolness"
Don't know or not sure
Value
Not Rated
Warranty Service
Not Rated
Softness Level
Too HardPerfectToo Soft
Comments (3)
Sorry to hear that. I work for Southerland and I have never heard of this. If this is true and you can provide pictures. We will warranty your mattress. please call customer service 1-800-443-1183 and ask for Jacob.
My daughter just bought your brand via a school fund raiser in okc. The reviews don't sound so good on here but she can't chg her mind bc it's a fund raiser. We will keep you posted on how it works out for her.
worst mattress ive ever owned, same as yours, feels like im in a damn hammock. I sleep on the floor now. has over 1 1/2" of sag but by their warranty they wont cover it,they stuff the pillowtop so full that you cant see the trough that's in the bed, but you will literally roll into the hole when on it. their way of getting out of having to warranty an 800 dollar bed. crappy company ,,, crappy bed. luke v.r great bend,ks.