Says it is rated soft - It's like a rock

Ordered this mattress from a local store after trying their demo model. The mattress I received is nothing like the one I tried before purchase. It's like a slab of concrete with a pillow top that does nothing to cushion it. The rating says "plush" but this one has to be mis-tagged. The local store will not do anything so I guess I am stuck with it.

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Ratings from this Sleeper

Back Support

User rated this bed:
Fair Back Support

Pressure Relief

User rated this bed:
Very Poor Pressure Relief

Sleep Quality

User rated this bed:
Much worse Sleep
Previous mattress was:
Innerspring / Traditional

Stays "Cool"

User rated this bed:
Don't know Not Rated


User rated this bed:
Don't know Not Rated
Price paid (approximate):

Warranty Service

User rated this bed:
Not Rated

Softness Level

User rated this bed:
Much too hard