sagging latex in 7 years

I expected to have this mattress for 15 years at least since the warranty for 100 percent natural latex mattress was 20 years if we rotated it every 4 weeks. It was so heavy we needed help to rotate it but were faithful to to the routine give or take a week here and there. Now only 7 years later I'm thinking I need a new mattress. Rotating it doesn't seem to make a difference anymore. It sags on both sides. The center of the mattress is a bit of a hill. Now I learn the factory is closed and don't know if I'll be able to request some compensation.

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Cons:
  • Maneuverability
  • Surface Integrity
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Ratings from this Sleeper

Back Support

User rated this bed:
Good Back Support

Pressure Relief

User rated this bed:
Good Pressure Relief

Sleep Quality

User rated this bed:
Slightly better Sleep
Previous mattress was:
Innerspring / Traditional

Stays "Cool"

User rated this bed:
Poor "Coolness"

Value

User rated this bed:
Poor Value
Price paid (approximate):
$2,500 (Queen) Size

Warranty Service

User rated this bed:
Not Rated

Softness Level

User rated this bed:
Slightly too hard