This bed does not hold up

We bought this bed in 2012 and the first year was great. The mattress was comfortable and we felt like we made a great purchase. But a few months later the mattress started to dip on both sides which has gotten progressively worse. The dip was more prominent on my side which didn't make sense since I am lighter than my husband. This mattress is so uncomfortable and lacking back support that we wake up every day with a back ache. Now we have to figure out how to return this very heavy and bulky item. Poor quality product came out of the gate looking great. I wish there we might re reviews from long term owners.

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Pros:
  • Appearance
  • Initial Support
  • Motion Isolation
Cons:
  • Overall Comfort
  • Conforming
  • Overall Durability
  • Long-Term Comfort
  • Long-Term Support
  • Natural Materials
  • Pressure Relief
  • Product Quality
  • Soft Comfort
  • Overall Support
  • Surface Integrity
  • Temperature Control
  • Overall Value
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Ratings from this Sleeper

Back Support

User rated this bed:
Poor Back Support

Pressure Relief

User rated this bed:
Poor Pressure Relief

Sleep Quality

User rated this bed:
Much worse Sleep

Stays "Cool"

User rated this bed:
Fair "Coolness"

Value

User rated this bed:
Not Rated

Warranty Service

User rated this bed:
Not Rated

Softness Level

User rated this bed:
Slightly too soft