Mattress sags in middle after short period

When I first bought the mattress it was very firm. After only 2.5 years it sags in the middle. I sleep alone and weigh 127 pounds. I pull myself over to the side of the mattress to get up. Filed a complaint with Mattress Firm, after paying $25, someone came to inspect it and the report showed that the indention was only one inch, the warranty is for 1.5". So I am stuck with an over $2000 mattress, that is going to hurt my back. Furious. Don't buy this mattress.

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Cons:
  • Center Support
  • Overall Comfort
  • Surface Integrity
  • Overall Value
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Ratings from this Sleeper

Back Support

User rated this bed:
Poor Back Support

Pressure Relief

User rated this bed:
Poor Pressure Relief

Sleep Quality

User rated this bed:
Not Rated

Stays "Cool"

User rated this bed:
Fair "Coolness"

Value

User rated this bed:
Not Rated

Warranty Service

User rated this bed:
Not Rated

Softness Level

User rated this bed:
Slightly too hard