Firm pillow top feels like feather pillows

I have a bad back and bought a firm luxury pillowtop with the urging of the Macy’s employee. I should have known better. I previously had a Serta posturpedic for 10yrs and was moving and thought I should get a new mattress even though nothing was wrong with it. I’ve had this mattress 2yrs now and 8mos ago i started waking up with back, neck and shoulder pain. My mother came to visit, slept in the bed and said it was time for a new mattress because it was sunken. The luxury firm pillowtop feels like I’m sleeping on a feather bed/pillow and sinks in like a hammock. I can’t wait to get rid of this and hope Macy’s will let me switch for another manufacturer

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Cons:
  • Back Support
  • Pressure Relief
  • Surface Integrity
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Ratings from this Sleeper

Back Support

User rated this bed:
Poor Back Support

Pressure Relief

User rated this bed:
Fair Pressure Relief

Sleep Quality

User rated this bed:
Much worse Sleep
Previous mattress was:
Innerspring / Traditional

Stays "Cool"

User rated this bed:
Good "Coolness"

Value

User rated this bed:
Poor Value
Price paid (approximate):
$1,277

Warranty Service

User rated this bed:
Not Rated

Softness Level

User rated this bed:
Much too soft