gel center of mattress has rolled up into one big ball, unus

This is obviously a defective product. for the amount of money that I paid for this mattress, it should not roll up into one big ball (gel or supporting material). This is very unacceptable and should come under the title of "Defective Product". I have owned this mattress for 11 months prior to this unfortunate incident. The mattress is unusable, you cannot lay on it because it rolls like a ball. I have filed a warranty claim with Mattress Firm on 07/27/2019 concerning this issue, meanwhile, my son is without a bed to sleep on because of this factory defective product. Under the law of defective products, I hope and pray that I receive a fair and equitable resolution to this problem to avoid taking further legal action. Romane Canty

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Cons:
  • Surface Integrity
User also said: I am very disapointed in how the supporting material bunched up into one big ball without provocatio
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Ratings from this Sleeper

Back Support

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Not Rated

Pressure Relief

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Not Rated

Sleep Quality

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Not Rated

Stays "Cool"

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Not Rated

Value

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Very poor Value
Price paid (approximate):
$800 (Queen) Size

Warranty Service

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Not Rated

Softness Level

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N/A
Not Rated