Very soft, cause back pain

It was very soft. After one night of sleeping, you can see the spot that you sleep in got a little sagging compare to other spot. How do you expect it to last 10 years? After 1 week, my back hurt so badly every time I wake up. The pain goes away after 10 minutes get out of bed. I am contacting the seller for an exchange, even I have to pay more.

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Cons:
  • Back Support
  • Soft Comfort
  • Overall Support
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Ratings from this Sleeper

Back Support

User rated this bed:
Very Poor Back Support

Pressure Relief

User rated this bed:
Good Pressure Relief

Sleep Quality

User rated this bed:
Slightly worse Sleep
Previous mattress was:
Innerspring / Traditional

Stays "Cool"

User rated this bed:
Poor "Coolness"

Value

User rated this bed:
Poor Value
Price paid (approximate):
$600

Warranty Service

User rated this bed:
Poor Warranty Service

Softness Level

User rated this bed:
Much too soft