2 broken beds in less than 8 months

We bought our first Hotel 3 mattress in September.. by March the side wall on my husband's side was completely broken and warped.. We put in a claim with warranty, which was reviewed and accepted and our new mattress came 2 weeks later.. when the delivery drivers came to switch the old with the new, he informed me this was a common problem with these mattresses.. While delivering the same mattress.. low and behold, 2 months later, the new one is even more broken and warped than the first! My husband is 6 foot 3 and 280lbs, but slept on our other mattress for 13 years without anything like this happening.. Completely ridiculous.

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  • Overall Durability
  • Surface Integrity
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Ratings from this Sleeper

Back Support

User rated this bed:
Fair Back Support

Pressure Relief

User rated this bed:
Fair Pressure Relief

Sleep Quality

User rated this bed:
Much worse Sleep
Previous mattress was:
Don't know or not sure

Stays "Cool"

User rated this bed:
Fair "Coolness"


User rated this bed:
Very poor Value
Price paid (approximate):
$1,000 (Queen) Size

Warranty Service

User rated this bed:
Good Warranty Service

Softness Level

User rated this bed:
Slightly too hard