The worst so call firm mattress

Simmons / Beautyrest should stop making this mattress since after two weeks I had to switch side and now I sleep in the middle. The company refered me to the store (The Brick) who has the worst customer service ever. I would recommend to stay away from that store and never buy a Simmons / Beautyrest mattress. I lost my money since I would need to continue sleeping in the defective areas in order to make the sagging of at least 1.5 inches to have a claim under warranty. The store have huge sales and I have a feeling that the Hotel Diamond series is made cheaper. You are made to believe it’s a great quality mattress because of the price. It’s all a scam!

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Cons:
  • Surface Integrity
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Ratings from this Sleeper

Back Support

User rated this bed:
Very Poor Back Support

Pressure Relief

User rated this bed:
Excellent Pressure Relief

Sleep Quality

User rated this bed:
Much worse Sleep
Previous mattress was:
Innerspring / Traditional

Stays "Cool"

User rated this bed:
Fair "Coolness"

Value

User rated this bed:
Very poor Value
Price paid (approximate):
$2,500

Warranty Service

User rated this bed:
Very poor Warranty Service

Softness Level

User rated this bed:
Much too soft