Waking up miserable every morning. Husband sleeps in chair

When we entered the store to purchase a new matters we were desperate after recently purchasing one from a store that closed and e could not get warranty met. We put our trust in the salesperson and store because the are "Well Named" / big matress chain. We have had the bed 8 months. I did a string test and have divets more than an inch deep. I dread going to bed every night and my husband now sleeps in his recliner. After going to the store to talk to the salesperson, we quickly got a manufacturers warranty # to call. "Passing the buck" I just called the #, sat on hold for 20 minutes and then was automatically disconnected... Can not express my frustration & disappointment right now

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Cons:
  • Surface Integrity
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Ratings from this Sleeper

Back Support

User rated this bed:
Very Poor Back Support

Pressure Relief

User rated this bed:
Very Poor Pressure Relief

Sleep Quality

User rated this bed:
Same Sleep
Previous mattress was:
Innerspring / Traditional

Stays "Cool"

User rated this bed:
Fair "Coolness"

Value

User rated this bed:
Poor Value
Price paid (approximate):
$1,200

Warranty Service

User rated this bed:
Poor Warranty Service

Softness Level

User rated this bed:
Just right