Among the springs in the Springs

We originally purchased the BeautyRest Angelique Visco Cushion Firm King from Macy's in 2008. It started started sinking right away. Macy's sent out the guy and he reported the almost 2 inch valley. Macy's allowed us to upgrade to the NXG250 Luxury Firm mattress ($2260) if we paid the $150 replacement fee and paid the difference between the two models. The NXG carries a ten year warranty. Loved it! for the first few months. After that there were some depressions, but never over 1 1/2 inches. The problem was, and is, the lack of resistance to body weight in the two sleeping areas. The center of the bed still contours nicely to my or my wife's body if we lie there. Good support. A move to the left or right of that oasis, and we roll down into one of the two troughs where we are "hammocked" among the 900 pocketed coils for the night. I toss and turn and wake with incredible back, hip, shoulder, and neck pain. (I am mostly a side-sleeper.) I was resigned that all mattresses must do this, so I invested $400 in arches and body pillows and contour pillows. While they definitely helped, my alarm still finds me very cranky in the morning. Recently, the rebound from the sleeping sinkhole has slowed, so there is a considerable valley left behind. (No pun, I promise.) 3 inches at least. I finally had it and called Macy's. They were very competent and apologetic on the phone and will send out a guy again. Since there are no stains on the mattress(important) and all of the tags are still on (also important), I cannot imagine Mr. Guy finding anything arguable about claiming that it is defective. 10 year warranty, remember? The problem is, this will be our 3rd time at bat with Simmons. I did some online research on the NXG, and it seems Simmons has discontinued it. (I wonder why??) I don't know if the model they have replaced it with - Tru Energy - will fair any better. Do we upgrade to a more expensive Simmons? Or do I stomp around the local Macy's mattress department and demand they credit me the $$ on a different brand? For now, I am gonna wait to see what Mr. Guy says. David, in Colorado Springs

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Pros:
  • Initial Support
User also said: Loved it the first couple of months.
Cons:
  • Pressure Relief
  • Surface Integrity
User also said: I've got a sinking feeling.
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Ratings from this Sleeper

Back Support

User rated this bed:
Very Poor Back Support

Pressure Relief

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Not Rated

Sleep Quality

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Not Rated

Stays "Cool"

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Not Rated

Value

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Very poor Value

Warranty Service

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Not Rated

Softness Level

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N/A
Not Rated