Poor Service for Failed Mattress Support

First, DON'T shop at SLEEP AMERICA. Once they have your money, its hard to get service. The Serta mattress/box came too high and WE had to tell them about a low profile box springs. Then they forgot to schedule the switch. Then, two months later, the mattress failed with dips and one side totally collapsed. We had to wait one week for an "inspector", then we had to dog Sleep America to take action. Nothing settled yet and our backs hurt. Recommendation: don't let them take your old mattress. It may be better for the time being and at least you can get a night's rest.