the mattress began sinking at the 2 month point after purchase when the retailer was contacted a large pile of paperwork was given to us which needed to be completed. they took several months to review the complaint and then could not bother to show up at any of the times which were arranged to review the mattress. finally they arrived took a look and said there was nothing wrong. Whoever came is blind! company does not stand behind it's product at all, contact to Trump mattress company received no responses
Ashley YYork, ON
Disgrace to the Company
Pros:
User also said: delivered on time- Delivery Service
Cons:
User also said: mattress has sunk, company representatives are rude and unhelpful, inflamed previous back problems, lack of sleep,- Surface Integrity
- Warranty Claims
Ratings from this Sleeper
Back Support
Very PoorBack Support
Always have back aches or stiffness related to this mattress
Pressure Relief
Not Rated
Sleep Quality
Not Rated
Stays "Cool"
Not Rated
Value
Very poorValue
Not at all worth the money -- a rip off
Warranty Service
Not Rated
Comments (3)
Official Response
We're very sorry to hear about your experience. We'd like to learn more to get an understanding of what happened. For further assistance, please email us (https://www.serta.com/contact/). Serta Mattress
We have two Donald Trump mattresses and both are the pitts. I now have to take sleeping pills to sleep and my husband has neck pain. They will not replace unless the mattress unless it sinks about 1-1/2 inches. I hate this mattress and we have 2699.00 invested in these stupid things. We are on SS and can not just throw them away. I would not recommend this mattress to my worst enemy. Good luck in exchanging yours if you have one.
I am grateful for your review. I had planned on buying the Serta Trump bed, so got all the prices and details and then checked the website for reviews. Glad I did. I will NOT be getting this mattress set!