Marshmello in one place, hard in another place

This has been a very strange experience, and I never thought I would have a problem with a mattress. I was looking for a fairly firm mattress and liked what I experience at the Mattress Firm store. When mine was delivered it felt too firm and I called the store to get it returned and they said I could not have my old matress back and to give it some time. Now that I have done that they say I missed the cutoff. I am ready to give the matress, sheets and everything away. I have to move around to find a spot that is firm and not too soft. I never have had a matress that changed so much from when it was new. Big mistake!!!

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Cons:
  • Overall Comfort
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Ratings from this Sleeper

Back Support

User rated this bed:
Poor Back Support

Pressure Relief

User rated this bed:
Fair Pressure Relief

Sleep Quality

User rated this bed:
Much worse Sleep
Previous mattress was:
Don't know or not sure

Stays "Cool"

User rated this bed:
Excellent "Coolness"

Value

User rated this bed:
Poor Value
Price paid (approximate):
$1,800

Warranty Service

User rated this bed:
Very poor Warranty Service

Softness Level

User rated this bed:
Slightly too soft