10-Year NON Warranty

So it turns out my comfy new Serta mattress was only comfortable for two years, and has gradually been getting less and less comfortable. No problem, I paid big bucks for the 10-year warranty, right? Wrong. The warranty "inspection" doesn't test for the things that make a mattress servicable; ie, it doesn't test for comfort. The "inspection" seems like a sham to abet their denial of any warranty claim. My advice: Find a different mattress company.

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Pros:
    User also said: They delivered the bed on time.
    Cons:
    • Long-Term Support
    • Warranty Terms
    User also said: 1) Bed is lumpy & uncomfortable. 2) Serta warranty "inspection" is a hoax.
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    Ratings from this Sleeper

    Back Support

    User rated this bed:
    Very Poor Back Support

    Pressure Relief

    User rated this bed:
    Not Rated

    Sleep Quality

    User rated this bed:
    Not Rated

    Stays "Cool"

    User rated this bed:
    Not Rated

    Value

    User rated this bed:
    Very poor Value

    Warranty Service

    User rated this bed:
    Not Rated

    Softness Level

    User rated this bed:
    N/A
    Not Rated