Went from sleeping in a cloud to a trough in less than 1 yr

Sleeping in Heavenly beds at hotels led me to buy this at Macy’s. However, in approx 10 mo, we both felt the bed sag on each of our sides. Had an inspector come out who takes a string from opposite sides of the bed to measure if there is more than an 1” depression. The problem is unless you’re laying on the mattress, the bed looks normal because the mattress top is still fluffy and looks fine. It is the coils and guts of the bed that was made poorly. The inspector refused to admit there was a problem. We even offered for him to lay on the bed. For the price we paid on our Cal King, it was a horrible investment and one I would definitely not repeat.

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  • Surface Integrity
  • Overall Value
User also said: Sagging
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Ratings from this Sleeper

Back Support

User rated this bed:
Very Poor Back Support

Pressure Relief

User rated this bed:
Very Poor Pressure Relief

Sleep Quality

User rated this bed:
Much worse Sleep
Previous mattress was:
Memory Foam

Stays "Cool"

User rated this bed:
Good "Coolness"


User rated this bed:
Very poor Value
Price paid (approximate):
$1,500 (King) Size

Warranty Service

User rated this bed:
Very poor Warranty Service

Softness Level

User rated this bed:
Slightly too soft