We have only had this mattress since October 2015. There is already a inch sag all the way across it. Serta will not warranty a mattress until it is 11/2 inch. We spent over $1200 for this mattress and had we known the quality we would not have purchased it. Customer service at both the Macy and Serta store are horrible to deal with. I spoke with 3 different people at Macy's and each one of them have me a different story as to what should be done.
LaineyPhilo, IL
horrible mattress, the Serta and Macy companies are horrible
Cons:
- Center Support
- Overall Comfort
- Customer Service
- Overall Durability
- Issue Resolution
- Product Quality
- Professionalism
- Repairs
- Retailer Service
- Return Policy
- Soft Comfort
- Overall Support
- Overall Value
- Warranty Claims
- Warranty Terms
0
Ratings from this Sleeper
Back Support
PoorBack Support
Often have back aches or stiffness related to this mattress
Pressure Relief
PoorPressure Relief
Frequent pressure point soreness or loss of circulation
Sleep Quality
Much worseSleep
Sleep much less soundly or consistently since owning this mattress.
Stays "Cool"
Don't know"Coolness"
Don't know or not sure
Value
Not Rated
Warranty Service
Not Rated
Softness Level
Too HardPerfectToo Soft
Comments (2)
Official Response
We're sorry to hear of your dissatisfaction. Normal body impressions can occur over time due to the nature of foams and fibers when exposed to body weight and temperature after consistent use. We conduct very thorough quality testing at our Research & Development lab where we simulate years of wear on our Perfect Sleeper mattresses, and have consistently determined that body impressions less than 1 1/2" are considered normal after consistent use of the mattress. Anything greater than this would be covered by warranty. We suggest rotating the mattress and making sure that the box spring and bed frame are providing proper support. Regular rotation can help even out wear. For more information on our warranty and how to properly support your mattress, please visit: http://bit.ly/1K1Zdqr
"Normal body impressions can occur overtime " we have had this mattress less than 6 months and there is already a 1" indention in it. Can't imagine what it will be like in a year. We have had our bed frame as well as the mattress inspected by a professional company and they say it's is not the frame nor the bed spring but the mattress.