I bought this bed at the end of June and it is now October 11, 2012 and there are two definate inpressions where we sleep. The memory foam has done lost it's memory. For the money we paid for this high end matress it should have lasted 3 or 4 years before it started doing that. But if it is this bad now just think how bad it will be then. I'll be sleeping on springs in a hole the size of texas. Will never buy another Serta matress again. Oh sure it is covered under warranty but I have to go through the store to have it taken care of. That should come from the Company instead of making the store do all of the warranty work.
Denise PMount Pleasant, MI
Looks are decieving
Pros:
User also said: Initally it was the most comfortable bed I had ever owned but that soon changed.Cons:
User also said: Breaks down too quickly and there is no way to flip the matress over to the other side.- Flip-Ability
- Surface Integrity
Ratings from this Sleeper
Back Support
Very PoorBack Support
Always have back aches or stiffness related to this mattress
Pressure Relief
Not Rated
Sleep Quality
Not Rated
Stays "Cool"
Not Rated
Value
Very poorValue
Not at all worth the money -- a rip off
Warranty Service
Not Rated
Comments (1)
Official Response
Denise, We're sorry to hear about your experience. Please contact us for assistance or with any questions that you may have (https://www.serta.com/contact/). -Serta Mattress