When I purchased the bed I was in heaven now I am sinking into hell.I bought the mattress in April of 2012, now a little over a year later I can't find a firm spot on the bed . I sometimes sleep crossways in the bed seeking support . Complained to store I purchased from and they ran a string hooked to a couple plumb bobs across the the bed and said not enough sag to warranty . I spent over two thousand dollars for a bed that in a year is like sleeping in quick sand and I am stuck with it . Tom in Iowa
Tom SCouncil Bluffs, IA
Not happy
Pros:
- Initial Comfort
Cons:
- Slow Response
- Overall Support
- Warranty Claims
Ratings from this Sleeper
Back Support
PoorBack Support
Often have back aches or stiffness related to this mattress
Pressure Relief
PoorPressure Relief
Frequent pressure point soreness or loss of circulation
Sleep Quality
Not Rated
Stays "Cool"
Excellent"Coolness"
Never sleep hot due to this mattress
Value
Not Rated
Warranty Service
Not Rated
Softness Level
Too HardPerfectToo Soft
Comments (3)
Official Response
We're very sorry to learn that you are unhappy with your iComfort mattress. We take product quality and customer satisfaction very seriously and follow what's lined out in out warranty.Our iComfort models do have different levels of firmness which range from very firm to very soft. While it is normal to have slight impressions within memory foam, it may be possible that the model chosen was a softer mattress.
This review is exactly how I feel about my genius. way too expensive for no longer than it lasted. Good to know I'm not alone.
I will go back to an air bed. Tom