It sags, doesn't support you at all, have only had it for 5 months and is the worst bed I have ever owned. For a 1,000 dollars this bed should support you, but it doesn't. You can see the spots where it sags, I have rotated the sides I sleep on but that hasn't helped. I have a bad back and was told this was perfect for back issues.
Zulaikah SHermitage, TN
Worst Bed ever
Pros:
User also said: noneCons:
User also said: sags, no support,makes it hard to get out of the bed due to the sinking in while sleeping.- Overall Support
Ratings from this Sleeper
Back Support
Very PoorBack Support
Always have back aches or stiffness related to this mattress
Pressure Relief
Not Rated
Sleep Quality
Not Rated
Stays "Cool"
Not Rated
Value
Very poorValue
Not at all worth the money -- a rip off
Warranty Service
Not Rated
Comments (3)
Official Response
We are very sorry to hear about your experience. Serta has a very stringent quality control program, and your purchase is backed by our warranty. It may be possible that you need a firmer mattress, where you feel less contouring at the surface, too. We suggest that you first contact your retailer to discuss your options. If you need assistance from Serta, we are happy to help and you can reach us via email (https://www.serta.com/contact/).
I did recontact rooms to go an the manager did have me come out an pick out another mattress, yay I am getting the restful sleep I need now, and without waking up with more pain in my back. I am a happy customer now :).
Excellent -- we are so pleased you were able to find a mattress that makes you happy! Would you please be sure to update your review so that other mattress shoppers can benefit from your experience?