We took time and chose our set carefully for the right comfort level and this mattress started out quite firm but within weeks it lost its ability to return to shape, we now have a visible big high spot in the middle of the bed and sink down 6 inches on either side when we sleep. We both have spent more on chiropractors than for the bed and been in misery due to this and the fact you are sunk so low you cannot turn or get out of bed. I would think at the cost it would take longer than months to lose its shape. We bought this because of the 25 yr warranty but find we got no help and nothing done to correct our problem. Somehow I managed to lose my receipt so don't do that or you are out of luck, they will not help you in any way. If I could I would drag it down there and set fire to it on their doorstep.
Debra VFond Du Lac, WI
Holy saggy batman
Pros:
User also said: I like the cover that is about the nicest thing I can say about it.- Initial Support
Cons:
User also said: It lost its rebound in a short time now its like trying to get out of quicksand.- Surface Integrity
- Warranty Claims
Ratings from this Sleeper
Back Support
Very PoorBack Support
Always have back aches or stiffness related to this mattress
Pressure Relief
Not Rated
Sleep Quality
Not Rated
Stays "Cool"
Not Rated
Value
Very poorValue
Not at all worth the money -- a rip off
Warranty Service
Not Rated
Comments (3)
Update, I finally located my receipt and am going to see what can be done, I will update with the results.
My fat butt have been on a Prodigy for a year and it looks brand new, Did you get a new box sping with your bed? Do you have a mattress protector on it? ( Memory foam is like a sponge. sweat & body oils/fluids can ruin it.)
Actually the company was just here today checking my complaints and found the new matching base was defective and yes I had a very good mattress pad on the mattress all the time but the support foam under the memory foam has softened to the point its no support at all I sink so far I cant turn over and the center where no one usually is lying is so high its like trying to go uphill to turn that way. The Prodigy model is different from the Insight model, its much firmer and I wish we had chosen that had we known how soft this one would eventually become. I am very unhappy with the base having given way in a 2x3 foot section which hasn't helped the sagging problem but is not the whole problem. We are seniors and not overweight and dont treat our bed badly, I just dont understand how both pieces could go bad so fast. All in all a very discouraging purchase from Serta.