Good mattress but in today's day and age, if you spend 2k, you should have wonderful customer service from a central location, not a local sales rep.
Bob MWilmington, NC
Customer Service Sucks
Pros:
User also said: I love our bed but it came with a water stain that allegedly was from a leak in the factory.Cons:
User also said: I can't believe there corporate makes you go through your retailer. He is very apologetic but not authorized to credit.- Customer Service
- Warranty Claims
Ratings from this Sleeper
Back Support
GoodBack Support
Rarely have back aches or stiffness related to this mattress
Pressure Relief
Not Rated
Sleep Quality
Not Rated
Stays "Cool"
Not Rated
Value
GoodValue
Good value for the money
Warranty Service
Not Rated
Comments (1)
Official Response
Bob, We're very sorry to hear about any issues that you've had. Unfortunately, I do not know the background of your situations, but we typically have customers make initial contact with the retailer for exchanges and returns because each retailer policy differs from the next. However, if you've received a mattress with ANY type of stain, it's unacceptable and should be taken care of. Please contact us for assistance (https://www.serta.com/contact/).