I think we have sprung a spring

I noticed right away one side of the bed was thicker than the other but assumed it would all just level out with a bit of time...4 months later it has not and there is a bulge coming out on the side of the mattress. I am told this is because we did not purchase the box spring but chose to use one we already had.... seems odd to me as only 1 side has done this and both sides sit on the box spring. Sealy just going on a good reputation from the past and I believe their quality of product has gone way down hill. Not at all satisfied with their response however store we bought from has offered to sell us a whole new set and will offer a credit towards previous purchase..

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Pros:
  • Retailer Service
Cons:
  • Surface Integrity
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Ratings from this Sleeper

Back Support

User rated this bed:
Poor Back Support

Pressure Relief

User rated this bed:
Fair Pressure Relief

Sleep Quality

User rated this bed:
Slightly worse Sleep
Previous mattress was:
Innerspring / Traditional

Stays "Cool"

User rated this bed:
Not Rated

Value

User rated this bed:
Poor Value
Price paid (approximate):
$700

Warranty Service

User rated this bed:
Very poor Warranty Service

Softness Level

User rated this bed:
Slightly too soft