Due to the high ratings, we decided to give it a try. Th...

Due to the high ratings, we decided to give it a try. The ordering process was quick and efficiant. Unfortunatly, after the first night we both woke up with lower back pain and numb buttocks. I'd never experienced lower back pain. My partner woke up with bad neck pain. She has never suffered from neck pain. In addition, after a week we noted that the mattress was showing excessive body indents. We were concerned that the longevity of the mattress would be very short. After two week I called Saaatva customer service to see if they had any suggestions. The very nice CS rep, offered to send a 2" memory foam topper. Free of charge. I wanted to like this mattress so I agreed to try the topper. I was assured it would arrive by the middle of next week. After the first week and the topper still hadn't arrived, I called Saatva again. I was assured that it would arrive shortly. I asked for a tracking number but was told that they did not yet have one and they would email it as soon as they got it. I questioned why they would't have one since UPS gives you one as soon as you initiate a shipping lable. When I didn't receive the tracking number I called again and this time I was told that the topper would ship today. I started to question the great customer service reviews. Since I was not told the truth about the topper, I decided to request a pickup of the mattress. I was afraid that waiting would result in not being able to return it. We also needed to sleep comfortably. Within15 minutes, a gentelman by the name of Richard called. He appologized for the "missunderstanding" and agreed that they had dropped the ball. He also agreed to refund the full amount minus shipping. I appreciate the quick refund and quick pickup of the mattress. Having shared my experience, I believe that the mattress is a quality mattress, and although they did drop the ball, they were quick to make it right. If this mattress works for you then it is a good value.