We purchased the Luxury Firm mattress. After sleeping on it for several, we found it very uncomfortable. My arm regularly falls asleep and I wake up having to change positions and with that awful prickly feeling. We were reluctant to go through the hassle of returning it and having to find another mattress and decided to purchase a foam topper to cushion it. We purchased a 4 inch foam topper and spent 2 weeks trying that out. The mattress is still uncomfortable. I then contacted Saatva to return the mattress. We were 10 days past the 30-day return window. They offered no flexibility despite our efforts (purchasing the foam topper) and despite the 30 day window occuring over the holidays (Xmas and New Years). I would not recommed the mattress or Saatva to anyone.
Pros:
User also said: Easy to order. Fast delivery. Situation was eventually resolved.- Delivery Speed
Cons:
User also said: Uncomfortable mattress. Took multiple tries to get service situation resolved- Warranty Claims
Ratings from this Sleeper
Back Support
Very PoorBack Support
Always have back aches or stiffness related to this mattress
Pressure Relief
Not Rated
Sleep Quality
Not Rated
Stays "Cool"
Not Rated
Value
Very poorValue
Not at all worth the money -- a rip off
Warranty Service
Not Rated
Comments (5)
finally an honest review
I agree
Why does it take people so long to decide if it's comfortable? In any showroom, you lay on a bed and decide YAY or NAY. 30 days is an extremely generous amount of time and it's NOT THE COMPANY'S FAULT IF YOU MISSED THE DEADLINE by indecisiveness or disorganization.
And why did it take her 2 weeks to decide if she liked the foam top she bought??????
because we hate the hassle of returns and like to give the mattress a fair shot. plus a lot of places say to give it time for our body to adjust. usmattress offers a 100 day comfort guarantee. however they dont issues refunds. instead offer an exchange for a $80 fee.