Reverie doesn't deliver promise & atrocious customer service

I wanted to love this bed & I believed the reviews from crossfitters & online ads, so I bought it on credit (I thought a good night's sleep definitely worth it). After ~1month of trying it in different configurations, I still wasn't getting a good night's sleep. I contacted the company to arrange a return, but they convinced me to try a mattress topper. That topper ended up being too soft. So they sent another one, which was pretty much the same as the first one, only by a different manufacturer. Then I deployed to Afghanistan, so I couldn't arrange for the return. A year later, when I returned from Afghanistan, I tried the bed again, & still found it inadequate. I have been sleeping on a basic Costco bed since then & the Reverie has been sitting unused, taking up space in my guest room. Total waste of money! DO NOT buy this bed.

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Cons:
  • Overall Comfort
  • Overall Value
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Ratings from this Sleeper

Back Support

User rated this bed:
Very Poor Back Support

Pressure Relief

User rated this bed:
Poor Pressure Relief

Sleep Quality

User rated this bed:
Much worse Sleep
Previous mattress was:
Innerspring / Traditional

Stays "Cool"

User rated this bed:
Excellent "Coolness"

Value

User rated this bed:
Very poor Value
Price paid (approximate):
$2,000

Warranty Service

User rated this bed:
Very poor Warranty Service

Softness Level

User rated this bed:
Slightly too hard