Mattress caves in on side

I recently fell off the bed since the side caved in. The mattress is high on one side and like a slide on the other. I am disabled and need a bed that will last more than 4 years like this Restonic Carmona brand. I moved to another state so I cannot get a refund etc. Very disappointed in this mattress and now injured on my knee from a recent fall from bed.

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Cons:
  • Edge Support
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Ratings from this Sleeper

Back Support

User rated this bed:
Fair Back Support

Pressure Relief

User rated this bed:
Excellent Pressure Relief

Sleep Quality

User rated this bed:
Slightly better Sleep
Previous mattress was:
Innerspring / Traditional

Stays "Cool"

User rated this bed:
Fair "Coolness"

Value

User rated this bed:
Fair Value
Price paid (approximate):
$900

Warranty Service

User rated this bed:
Not Rated

Softness Level

User rated this bed:
Slightly too soft