I purchased a queen Pure LatexBliss set from a local store and unfortunately my Pure LatexBliss mattress set squeaks very loudly waking me up at night! It squeaked the very first moment when I laid on it, as well as when I moved around at night causing me to wake up. The local store was kind enough to give me a replacement box spring (the source of the squeak) the next day. Unfortunately the replacement exhibited the same behavior. The store I made the purchase from suggested I keep it for a week to see if it would settle. Unfortunately after more than a week later it still squeaks keeping me up at night. I am very sensitive to sound and not used to a bed that squeaks. My old one did not do this, I don't know why a new one I paid this much money for should. More than a week later I am still extremely disappointed about my overall experience with my Pure LatexBliss mattress set as the squeaky bed wakes me up at night. The mattress itself seems fine so far however the foundations that are sold by Pure LatexBliss (which are not made by them) are of extremely poor quality. Not only does it squeak, but the slats are more than 6" apart covered with a top sheet of cheap cardboard. The thin bottom cover of the foundation is already coming apart as it is cheaply attached to the frame. I would have never purchased the box if I knew it would squeak or be this cheaply constructed. The box did not squeak in the store so I feel the one I actually purchase should not either. I have contacted Pure LateBliss via email voicing my discontent about the squeaks and they have simply stated that they would like the someone to examine the bed to ensure it was "set up correctly". I have ensured that my mattress set has been "set up correctly" by the guys who delivered it. Box goes on frame, mattress goes on box. Pretty easy I think. So I can't help but feel that Pure LatexBliss is punting on my concern. As such I cannot recommend a Pure LatexBliss mattress set to others. It is unfortunate that Pure LatexBliss charges so much for their product, but they give you such a poor quality foundation that detracts from any of the benefits of the talaly latex mattress that comes with it.
R WBeverly Hills, CA
Very Squeaky Mattress Set!!
Pros:
- Quick Response
- Overall Support
- Temperature Control
Cons:
- Issue Resolution
- Product Quality
- Sound
Ratings from this Sleeper
Back Support
GoodBack Support
Rarely have back aches or stiffness related to this mattress
Pressure Relief
GoodPressure Relief
Infrequent pressure point soreness or loss of circulation
Sleep Quality
Not Rated
Stays "Cool"
Excellent"Coolness"
Never sleep hot due to this mattress
Value
Not Rated
Warranty Service
Not Rated
Softness Level
Too HardPerfectToo Soft
Comments (3)
Official Response
RW We at LatexBLISS are sorry to hear that you received a foundation that was noisy. If you would please provide us with the retailer that you purchased through. We want to make sure that you are completely satisfied. You may contact us directly at 404-260-7421 Ext 1. This is our customer care line. Thanks E.B. Walthall VP Sales Pure LatexBLISS
Hi E.B Walthall, I took your suggestion and gave the number you provided a call. A nice lady answered and although she was sympathetic to me having 3 squeaky box springs, her only suggestion was for me to call the manufacturer of the box spring! She stated that they should be the ones honoring their bad workmanship. Furthermore your representative asked me to send her a picture of the original receipt and the law label and she would see if she could help me other further. I took the time to do this and have heard absolutely nothing back. Any reasonable person would find this entire experience unacceptable. Asking me to contact the box spring manufacturer (which is made for, marketed, and sold by Latex Bliss) is the equivalent of a TV manufacturer asking me to contact the manufacturer of the wiring within a broken TV. Furthermore the Latex Bliss warranty states on the first line "The following limited warranty is given by Pure LatexBLISS, LLC to the original retail purchaser of its mattresses and foundations." I believe I fall under this warranty. This is the most expensive bed I have ever purchased and the one that has caused me the most nights rest. What do I do now?
maybe your floors are uneven....? especially if you live in a home similar to a brownstone with original wood flooring. whatever the case, you prolly don't want your neighbors knocking on your door middle of the night asking you to quite things down a bit!!