Purchased our mattress in 2011. I had a warranty issue and they replaced the mattress. I had another warranty issue in 2013 and they replaced the mattress again. I just called with another warranty issue and I was told that "merchandise already processed as a previous warranty replacement in the past is no longer covered". This mattress has a 20 year warranty and I am being penalized due to no fault of mine. What kind of company takes back a warranty or modifies a warranty after their product is deemed defective?
LaurieLake Worth, FL
Purchased our mattress in 2011. I had a warranty issue a...
Cons:
User also said: Good mattress, horrible customer service. Will not honor warranty issues. Replaced 2x then stopped.- Customer Service
- Warranty Claims
Ratings from this Sleeper
Back Support
FairBack Support
Sometimes have back aches or stiffness related to this mattress
Pressure Relief
FairPressure Relief
Occasional pressure point soreness or loss of circulation
Sleep Quality
Much betterSleep
Sleep much more deeply and/or consistently since owning this mattress.
Stays "Cool"
Fair"Coolness"
Sometimes sleep hot due to this mattress
Value
GoodValue
Good value for the money
Warranty Service
Very poorWarranty Service
Not at all satisfied with the manufacturer's response to my warranty claim or other problems
Softness Level
Too HardPerfectToo Soft