Purchased a Nature series bed. Was delivered a Nature Romance. Tried to call Latex Bliss customer service to find out the difference. Bed Pros couldn't tell me. I questioned because the bed seems much more firm than the one on the showroom floor. I've call six plus times and no response from Latex Bliss Bed Pros told me they would find out and no response from them either. So far my customer service experience has been a negative. Although Scott at Bed Pros has been very helpful and sold us a topper at cost to make up for the issue. My guess is they can't get a response from Latex Bliss either. I hope I don't have a warranty issue because at this stage nothing will get done.
BrianBrandon, FL
Poor Customer Service
Pros:
- Overall Comfort
- Delivery Speed
- Overall Durability
- Edge Support
- Motion Isolation
- Natural Materials
- Overall Support
- Surface Integrity
- Overall Value
Cons:
- Customer Service
- Issue Resolution
- Responsiveness
Ratings from this Sleeper
Back Support
GoodBack Support
Rarely have back aches or stiffness related to this mattress
Pressure Relief
ExcellentPressure Relief
No pressure point soreness or loss of circulation
Sleep Quality
Slightly betterSleep
Sleep slightly more deeply and/or consistently since owning this mattress.
Stays "Cool"
Excellent"Coolness"
Never sleep hot due to this mattress
Value
Not Rated
Warranty Service
Not Rated
Softness Level
Too HardPerfectToo Soft