Mattress looks used and has a smell!

I reached out to customer service but they said it’s normal - the appearance and the foul smell. I used latex before and it’s not supposed to be like that. I tried to reach out to their management but they didn’t even respond back to me. Quality and management is just unsatisafactory.

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Pros:
    User also said: None
    Cons:
    • Appearance
    • Smell
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    Ratings from this Sleeper

    Back Support

    User rated this bed:
    Poor Back Support

    Pressure Relief

    User rated this bed:
    Poor Pressure Relief

    Sleep Quality

    User rated this bed:
    Much worse Sleep
    Previous mattress was:
    Latex

    Stays "Cool"

    User rated this bed:
    Very Poor "Coolness"

    Value

    User rated this bed:
    Very poor Value
    Price paid (approximate):
    $1,200 (Twin XL) Size

    Warranty Service

    User rated this bed:
    Very poor Warranty Service

    Softness Level

    User rated this bed:
    Much too soft