BUYER BEWARE!!!

Hi Cecily, My name is Olivia and I am at the Dormeo Headquarters, and I am very sorry to hear your experience with our mattress. Can you verify which Sit N Sleep you purchased the mattress at? I would love to help resolve this issue for you as quickly as I can. Thank you.

I just purchased 8000 and It will be delivery tomorrow. I did not see this until after I had already paid for my mattress. This is concerning to me because these are not cheap mattresses. I would like to know how this issue was resolved so I can rethink this purchase.

Dear Cecily, This is Olivia from Dormeo Headquarters again. We are still trying to look into the issue for you, I have left you messages and am still awaiting your response, having tried to reach you via telephone and online here and via facebook. We understood from the retailer's mattress inspection report that the mattress was in perfect condition, and so we are also still awaiting the photographs you mention to enable us carry out a separate assessment here at HQ. We do take our customers' concerns extremely seriously, and are disappointed not to have been able to look into the issue you described above for you. As such I very much look forward to hearing from you. Thank you.

Congrats on your 8000 purchase! Rest assure that we are on top of this issue. If you ever have any concerns or questions you can always email me directly at our headquarters office, attention Olivia Rodriguez. Happy Sleeping!

I received my Octaspring 5500 almost 10 days ago and I plan to returned it because the mattress is so hard that I wake up with backache and when I sleep on my side my hip hurts. I was very disappointed because I expect the mattress rolled up and came as a conventional mattress, then I was more suspicious when I noticed that the manufacturers put the cover on the wrong way, it is very odd that the manufacturer would make the mistake of putting the cover on backwards. I don't know but I think that this mattress is refurbished.

I believe that what has happened here is that the original complainant purchased the wrong model for their needs, and wanted a new mattress. All companies of course must be quick to answer the complaints of their customers, and it seems as if they are trying. In the past we had a complaint about a new king size mattress and could do nothing but give it away, so I understand how frustrating these things can be. However, the glowing reviews of other customers tells me that one complaint does not make the entire company at fault. This company should have a factory in the USA and a complete department for comments & complaints, inspectors from this company, including the ability to replace any part of the product in the first six months to a year from date of delivery. This is most important when we are purchasing items at such high prices!! We have been thinking about purchasing an Octaspring mattress for me as I am in constant pain from back issues and Fibromyalgia agony. I need a mattress that will give me the best sleep, since I never wake up refreshed or pain free. Now I believe we will wait until at least a year goes by and more complaints, if any, come in and how they are handled.

Hi, everyone. Cecily G. again. I rarely check the email I have addressed to this account. And, quite honestly, I never expected to hear anything from Dormeo. But, as you can see above, Olivia did respond! So, after I discovered her messages on December 16, 2013, I emailed her right away! But, I haven't heard anything back from her. :-( Anonymous wrote on October 5th that they thought I ordered the wrong mattress for my needs. Nope. I ordered what I wanted and what I got: the firmest mattress available n the Dormeo line. What I didn't expect, was for it to be worn out after less than 3 months. Technically, we owned it for over 3 months before we complained to Sit 'N Sleep, but we were out of town for almost all of April and nobody slept on it until May. I guess I'll give Olivia a call on Monday, since email is no good. I just thought you would all want an update on this and to know that I wasn't just some random hothead posting mean things about a company on the interwebs. Below is the message I emailed to Olivia at Dormeo, as per her instructions. December 16, 2013 Hello, Olivia. Thank you so much for reaching out to me. You mentioned on September 11th that you tried to reach me via telephone and Facebook. Unfortunately, I didn't receive any of those messages. In fact, I checked Good Bed today on a whim when my most recent billing statement from Sit 'N Sleep came in. My apologies for not responding sooner. This summer, after many consecutive days of no sleep, I was starting to lose my mind so I purchased a new mattress. It is, I'm afraid, from one of your competitors, but it has been wonderful to sleep on. My Dormeo mattress is now on its side in my office waiting for...waiting to be dealt with. The indentions are still visible even though it isn't in a horizontal position. I will endeavor to take some photos for you this week. You noted that you were able to obtain a copy of the mattress inspection report from Sit 'N Sleep and that it was in perfect condition. Again, I cannot believe that when the inspector himself was shocked to see so much wear on a months-old mattress. Anyhow, I have now purchased 2 mattresses this year and I have the Dormeo to dispose of (despite the fact that I am still making payments on it). Feel free to phone me at (714) XXX-XXXX. I don't answer calls from blocked phone numbers or numbers I don't recognize, so please leave a message and I'll return your call promptly. Thanks again for reaching out and I hope we can find a mutually satisfying resolution. Sincerely, Cecily

Hi Cecily, It's Olivia again, I will call you again today, and if I don't get an answer I will leave you a voicemail with my call back details. Also you can reach me directly via email. Looking forward to looking into this for you, have a great day!

Did this matter ever get resolved?

Nope. But, to be fair, I was too angry to be civil. So, I didn't end up pursuing it the way I would have liked.