Softer than expected

Ordered a medium after testing mattresses at the Nest store in NYC. Found the medium too soft after using it for a month. Called Nest to replace it with the firm version. The person I talked to suggested the "new" medium which is firmer than the "old" medium. Got the "new" medium and it was firmer but is still too soft. Beyond the return period now so will have to live with it. Nest was very helpful with the first return though.

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Pros:
    User also said: Good customer service when I made the first exchange.
    Cons:
      User also said: Too soft
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      Ratings from this Sleeper

      Back Support

      User rated this bed:
      Fair Back Support

      Pressure Relief

      User rated this bed:
      Good Pressure Relief

      Sleep Quality

      User rated this bed:
      Slightly worse Sleep
      Previous mattress was:
      Innerspring / Traditional

      Stays "Cool"

      User rated this bed:
      Good "Coolness"

      Value

      User rated this bed:
      Good Value
      Price paid (approximate):
      $1,200 (Queen) Size

      Warranty Service

      User rated this bed:
      Not Rated

      Softness Level

      User rated this bed:
      Slightly too soft