Medium is too soft, Firm is just a bit too firm!

We started on a medium using our traditional mattress' box spring. The mattress seemed way too soft and gave me back pain from my mid-section sinking when I was on my stomach. Customer service told us that tradition box springs won't work with this mattress. We put it on the floor and there was some improvement, but not enough. They sent us a firm and we donated the medium. There is a big divide between the firm and the medium. My wife first described the firm as "a rock." I was pleased by the firmness, but she was not convinced. So far we have had a week of better sleep on the firm, but it is firmer than we expected.

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Pros:
    User also said: very little motion transfer, no off-gassing, and looks very well made
    Cons:
      User also said: medium is too soft
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      Ratings from this Sleeper

      Back Support

      User rated this bed:
      Good Back Support

      Pressure Relief

      User rated this bed:
      Fair Pressure Relief

      Sleep Quality

      User rated this bed:
      Slightly better Sleep
      Previous mattress was:
      Innerspring / Traditional

      Stays "Cool"

      User rated this bed:
      Fair "Coolness"

      Value

      User rated this bed:
      Good Value
      Price paid (approximate):
      $1,100 (Queen) Size

      Warranty Service

      User rated this bed:
      Excellent Warranty Service

      Softness Level

      User rated this bed:
      Slightly too hard