You get what you pay for. started out optimistically, but have never felt comfortable on the mattress. it is slumping on one side and thinking about giving up and going back to a traditional mattress. a complete waste of time and money, in fact, it has started to cause restlessness and pain in my back that I haven't experienced previously. its a sad day when i prefer to sleep on the couch than my bed. not sure about cuatomer aervice, but thinking about calling the store.
Richard MPompano Beach, FL
not a very good mattress, side is slumping after 1 year
Ratings from this Sleeper
Back Support
Very PoorBack Support
Always have back aches or stiffness related to this mattress
Pressure Relief
Very PoorPressure Relief
Constant pressure point soreness or loss of circulation
Sleep Quality
Much worseSleep
Sleep much less soundly or consistently since owning this mattress.
Stays "Cool"
Fair"Coolness"
Sometimes sleep hot due to this mattress
Value
Very poorValue
Not at all worth the money -- a rip off
Warranty Service
Not Rated
Softness Level
Too HardPerfectToo Soft
Comments (3)
Official Response
If there is a defect, you have a very good and long warranty, call us please.
I did reach out to the SF store re: my experience and didn't like the way the clerk handled my call. Joe, I know your an engaged owner, so let me know what I need to do and how I can get this resolved. Thanks, Rich
Official Response
Hi Rich, I fired the guy in the SF store for similar complaints, I am sorry. You can email me directly at joe [at] nestbedding [dot] com. Thanks!